Terms and conditions
These Conditions of Sale (hereinafter only "General Conditions") regulate the sale of the products marketed by the company Jacopey Chocolate Peyrano srl, in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchase transactions, between the Seller and the Customer, will be governed by the following General Conditions.
• Acceptance of sales conditions
The contract stipulated between the company Jacopey Cioccolato Peyrano srl and the Customer must be understood as concluded, even if only partially, by www.peyrano.com . This acceptance is deemed to be implied, upon communication, in any manner, to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure and to accept the general terms and conditions of sale. Availability of products and order processing The e-commerce system adopted on the www.peyrano.com website is designed to guarantee maximum transparency to the Customer, indicating in real time
the exact status of availability of the Products in the warehouse and related delivery times. However, there is the fact that more users can place orders of the same item (s) at the same time and consequently change the quantity of products present in our warehouse. In this case we will promptly notify the Customer by telephone or e-mail of any problems related to the availability of the product, which at that point will be free to decide whether or not to cancel the order placed. In case of cancellation you will be immediately refunded of the amount paid. www.peyrano.com reserves the right to partially process orders received based on availability of products in stock. Please also note that the images and information contained in the product data sheets are indicative and sometimes may not fully correspond to the actual characteristics of the article, although we show great care and attention in this.
Orders are accepted only and exclusively via the Internet (online). The customer who sends the order directly from the site, will receive, at the end of the procedure, a communication via e-mail (E-mail) to confirm the order, with the indication of the relevant order number. In the hypothesis that, after the order has been sent, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or for product shortage. It is possible to cancel an order only if the order has not yet been processed and the gear not yet sent, by telephone or by written communication to be sent via email to firstname.lastname@example.org . For orders already processed the customer must exercise the Right of Withdrawal.
• Sales prices
All sales prices displayed on the www.peyrano.com website are indicated in Euros and include VAT. They can undergo variations without warning. Shipping costs, except for exceptional or promotional cases, are charged to the Customer, clearly displayed before the order is completed. In case of price discrepancy, following the customer's order, these will be immediately communicated to the customer by telephone or by e-mail that without any penalty can withdraw from the purchase commitment assumed.
• Delivery methods and times
Shipments are made exclusively by express courier, which delivers within 24/48 hours after order processing throughout Italy. Transport costs are charged to the customer, clearly visible at the time the order is placed. For uninsured goods Jacopey Chocolate Peyrano Srl assumes no responsibility for loss, tampering or breakage of the purchased product (s) and any delays in delivery by the shipping companies. For more information go to the Shipping page.
• Complaints and returns
Upon receipt of the goods, the Customer is immediately required to verify their status and compliance. Complaints relating to the conformity of products, also in relation to their quantity and / or appearance, must be formulated in writing by means of the appropriate procedure and the appropriate return form for authorized materials (RMA). The goods must be sent carriage paid to our ns. warehouses accompanied by a transport document on which the RMA number must be indicated. Goods without this number will not be accepted. In case of RMA request for damaged or damaged product, if the returned product is working, Jacopey Chocolate Peyrano srl reserves the right to charge the cost of transport for the return of the goods, and a lump sum as a reimbursement for the technical expenses of € 25.00 + VAT. If the return is accepted, it will be refunded net of shipping costs.
• Applicable law and jurisdiction
This agreement is governed by Italian law. For any controversy that may arise on the interpretation and execution of this agreement, the court of Turin will be competent.